It's not working on Chrome.

What do you mean exactly ? What's not working ?

If you think that you managed to install Zotero extension for Google Chrome, check this page: http://www.amazon.com/The-Wealth-Nations-Adam-Smith/dp/161382081X/ref=sr_1_1?ie=UTF8&qid=1368761818&sr=8-1&keywords=adam+smith You should see a Zotero URL bar icon (a book)

which Chrome version specifically?
Are there any errors reported by the chrome connector as described here:
http://www.zotero.org/support/reporting_bugs#provide_a_report_id ?

If you right click in any page, do you get a "Save as Zotero Snapshot" in the context menu?

I'm not sure if any of those errors are related to the problem you're experiencing. Please follow the steps below:

1. Restart Chrome
2. Go to the Amazon.com page linked above
3. Go to chrome://extensions/
4. Check the "Developer mode" button in the upper right
5. Click "_generated_background_page.html" under Zotero Connector
6. Ensure that Console is selected in the window that opens
7. Select the contents of the window and copy it
8. Paste the text into an email and send it to support@zotero.org

I'm having the same problem, except that the Connector has been working just fine for me all summer, and suddenly the book icon has disappeared. When I try to download the connector again, the Chrome store tells me it's already installed.

I am having the same problem. I just sent an email per your instructions below to support. However, I also tried turning on the logs in Extension Options. It appears that the problem has something to do with loading translators as when accessing a Google Scholar page after a search I get the debug output below for every search result on the page. I also see "Looking for translators" if I try to use the bookmarklet instead. Hope this helps solve the problem as not being able to import citations is just about killing me, really I do it all day long :-)

(3)(+0000000): Setting debug.store to true

(3)(+0017767): Translators: Looking for translators for http://scholar.google.com/scholar?q=An+activity+theory+approach+to+memory&btnG=&hl=en&as_sdt=0%2C47

(3)(+0000001): HTTP POST {"translatorID":"57a00950-f0d1-4b41-b6ba-44ff0fc30289"} to http://127.0.0.1:23119/connector/getTranslatorCode

(3)(+0000838): Translators: Looking for translators for https://apis.google.com/_/+1/fastbutton?bsv=o&usegapi=1&size=small&annotation=inline&hl=en-US&origin=http%3A%2F%2Fscholar.google.com&url=http%3A%2F%2Fscholar.google.com%2Fscholar%3Fq%3Dinfo%3Ac92fiQAj43AJ%3Ascholar.google.com%2F%26output%3Dinstlink%26hl%3Den%26as_sdt%3D0%2C47%26scillfp%3D17418483439665284237%26oi%3Dlle&gsrc=3p&jsh=m%3B%2F_%2Fscs%2Fapps-static%2F_%2Fjs%2Fk%3Doz.gapi.en.l49lMhuyXyk.O%2Fm%3D__features__%2Fam%3DEQ%2Frt%3Dj%2Fd%3D1%2Frs%3DAItRSTOvD2NxxPLz0HiGHMXTek7IhOVTHg#_methods=onPlusOne%2C_ready%2C_close%2C_open%2C_resizeMe%2C_renderstart%2Concircled&id=I0_1377299602936&parent=http%3A%2F%2Fscholar.google.com&pfname=&rpctoken=34214739

I'm having a similar problem with not having an icon in Chrome. I have already spent way too much time trying to figure this thing out. i really need this program to work the way it claims to.

I have all up to date versions of Chrome and Zotero. When i go to download the extension from the site it said it's already downloaded. i tried turning everything off, reseting, turning everything back on. Still no icon. Tried the command click thing to find the Z and tried saving it that way, but now it doesn't even show up in my library even though it said it's saving.

also found this error: [JavaScript Error: "Attempting to use a disconnected port object" {file: "miscellaneous_bindings" line: 51}]

Also, in the extension manager, does the 'allow in incognito' option need to be selected?

What am i doing wrong?

Yes, i have Zotero Standalone 4.0.11 and tried the amazon page link. i dont see an icon anywhere.

also please confirm the version nos of Chrome and the Zotero Chrome Extension as well as your OS.

great and this in on Mac? which OS?
@Dan - anything in the debug?

The debug output shows a successful POST to Standalone with the data from that page.

Sorry, not really following along. The output shows a successful save of that page's snapshot data to Standalone, but that's it. No bibliographic data, and nothing regarding loading the page, etc. (I don't know off-hand what the connector shows during a page load, but if it shows anything, it's not in the output.)

there is a url in Standalone but there is no info about the book. i cant just use a web link in a biblio. when i was shown this program in school, our instructor was extracting lots more info about the citation.
I also tried using it from JStor. Same thing only a link to the website, not the details of the publication.

and there is still no icon in Chrome. i'm doing al this through command button.

forget the Word plugin for the moment, that's just going to be a distraction.
While we're troubleshooting, it's important for you to be as precise as possible in what you tell us - we can't see what's on your screen, so all we have is the info you give us.
Earlier on you said
"Tried the command click thing to find the Z and tried saving it that way, but now it doesn't even show up in my library even though it said it's saving."
So we were troubleshooting that.
That's now working, apparently. That you're just getting the webpage item type is expected for that option, but it's good to know it's working.

We need another debug ID. This time please make sure you have logging turned on _before_ you load the amazon page.

Also, try disabling all other Chrome Extensions for troubleshooting.

Dan - anything in the debug now?
Also, is this the debug from Zotero Standalone or from the Chrome extension (I'm looking for the latter).

been looking everywhere at this point. but started with lower part of the screen as the tutorial showed. where should i be looking?