what do you mean exactly by "can't add"? What happens?

We would need the URL to the page you are saving from. Preferably exactly as you see it.

Also, please run through the steps here: http://www.zotero.org/support/troubleshooting_translator_issues Particularly steps 3-7 and 12 Please post any relevant info from those steps.

As I said above, please include all the relevant info from those steps. That would include:

OS? Zotero Standalone or Zotero for Firefox? Zotero version? Browser? Browser version?

The results of step 6. What does the tooltip say?

Most importantly, results of step 12. What's the Report ID?

what's the error report ID (see link above)?

But!

If I use the link "Export Citation" and after when I click on the Export in RIS and automatically the transfer doing well in my Zotero library. So, it's the icon in the adress bar doesn't like to fonction.

@adamsmith

No, it's the same URL:
http://www.jstor.org.proxy.bibliotheques.uqam.ca:2048/stable/2745973
http://www.jstor.org.proxy.bibliotheques.uqam.ca:2048/stable/2747294

And I in my error report, noting different:

[JavaScript Error: "TypeError: redeclaration of const nsIWebNavigation" {file: "chrome://browser/content/browser.js" line: 9}]

[JavaScript Error: "TypeError: redeclaration of const imgICache" {file: "chrome://global/content/contentAreaUtils.js" line: 100}]

[JavaScript Error: "TypeError: redeclaration of const nsIWebNavigation" {file: "chrome://browser/content/browser.js" line: 9}]

[JavaScript Error: "TypeError: redeclaration of const imgICache" {file: "chrome://global/content/contentAreaUtils.js" line: 100}]

[JavaScript Error: "TypeError: redeclaration of const nsIWebNavigation" {file: "chrome://browser/content/browser.js" line: 9}]

Une erreur est survenue pendant une connexion à measure.jstor.org:443.

SSL a reçu un enregistrement avec un type de contenu inconnu.

(Code d'erreur : ssl_error_rx_unknown_record_type)


[JavaScript Error: "aucun élément trouvé" {file: "https://www-jstor-org.proxy.bibliotheques.uqam.ca:2443/rx?uid=436722556858715&st=1370717349570&pn=https://www-jstor-org.proxy.bibliotheques.uqam.ca:2443/action/exportSingleCitation?singleCitation=true&doi=10.2307%252F2747294&ets=BodyTagTiming:370,load:1179" line: 1}]

[JavaScript Error: "erreur de syntaxe" {file: "moz-nullprincipal:{d6815af7-5bed-6d4f-8150-633626b0cf9e}" line: 1 column: 1 source: "Provider: JSTOR http://www.jstor.org"}]

[JavaScript Error: "erreur de syntaxe" {file: "moz-nullprincipal:{53a857bc-12e1-554e-ac24-eddc2403614f}" line: 1 column: 1 source: "Provider: JSTOR http://www.jstor.org"}]

[JavaScript Error: "erreur de syntaxe" {file: "moz-nullprincipal:{53a857bc-12e1-554e-ac24-eddc2403614f}" line: 1 column: 1 source: "Provider: JSTOR http://www.jstor.org"}]

[JavaScript Error: "aucun élément trouvé" {file: "http://www.jstor.org.proxy.bibliotheques.uqam.ca:2048/rx?uid=571683666535324&st=1370717395371&pn=http://www.jstor.org.proxy.bibliotheques.uqam.ca:2048/stable/2747294&ets=BodyTagTiming:10,load:437" line: 1}]

[JavaScript Error: "aucun élément trouvé" {file: "http://www.jstor.org.proxy.bibliotheques.uqam.ca:2048/rx?uid=571683666535324&st=1370717395371&pn=http://www.jstor.org.proxy.bibliotheques.uqam.ca:2048/stable/2747294&ets=BodyTagTiming:10,load:437" line: 1}]

[JavaScript Error: "aucun élément trouvé" {file: "http://www.jstor.org.proxy.bibliotheques.uqam.ca:2048/rx?uid=571683666535324&st=1370717395371&pn=http://www.jstor.org.proxy.bibliotheques.uqam.ca:2048/stable/2747294&ets=BodyTagTiming:10,load:437" line: 1}]

[JavaScript Error: "aucun élément trouvé" {file: "http://www.jstor.org.proxy.bibliotheques.uqam.ca:2048/rx?uid=250515627993090&st=1370717510859&pn=http://www.jstor.org.proxy.bibliotheques.uqam.ca:2048/stable/2747294&ets=BodyTagTiming:10,load:476" line: 1}]

also, could you confirm that you've checked your security settings as per step 7:
http://www.zotero.org/support/troubleshooting_translator_issues

JStor is suddenly not working for me, either. I get the "Could not save" error popup when trying to add to Zotero Standalone from either Firefox or Chrome, or when trying to add to Zotero from within Firefox, even after agreeing to JStor's terms and conditions (as per usual).

I have Zotero 4.0.10 (Firefox, Standalone) and 4.0.8.2 (Chrome), and I'm running Firefox 23.0 on Windows 7 (64 bit).

I can't seem to add anything from JStor at all. The last successful attempt was on the 23rd of July - and I can't think of anything in my setup (Firefox add-ons, Windows updates, etc) that has changed since then.

I've run through the troubleshooting options, and none of them seem to apply. I've updated everything (except the Chrome extension), and still the same.

Incidentally, Web of Science isn't working for me using Firefox and Standalone, either - but it does work using Chrome. I'll play with that one some more and open a new post.

Any ideas?

Thanks!

I have been having the same JSTOR problem, though I've noticed one condition that may help diagnose it, or at least limit it, which may or may not be the same with others who have encountered it. Namely: the failure to translate seems to occur only with journal articles that are titled "Review" (i.e., book reviews), but not original articles as such.

Note also, that if you click on the Zotero icon while displaying a list of search results (rather than after selecting a particular item), these two types of article also look quite different visually, with the regular articles identified by title, whereas the reviews all share the same title, "Review." Within JSTOR, in other words, reviews seem to be of a different species than other articles.

For what it's worth, one such difference is that, at least for the small sample I've studied, journals do not grant each review its own new page - they usually start mid-page, both onscreen and in the downloaded PDF. Might this lack of a clean break be all or part of the problem? (Of course I can't see what this means in terms of underlying code.) I haven't researched this far enough to see what happens with review articles that do begin cleanly on their own page, e.g., the first one in a journal's review section, though even these would probably not end cleanly, but more typically mid-page with the next review crowing in on it.

I'm using Zotero Standalone 4.0.11 and Firefox 23.0. I've also gone through the full troubleshooting checklist, as have other contributors, including pausing antivirus (which made no difference).

This may be fixed now. Update your translators via Preferences... -> General -> Update Now, restart Chrome (if using Chrome) and give it a shot.

Excellent! My problem with reviews does seem solved. Of course if a journal only titles the review "Review" without naming the book reviewed, that's all the Zotero translator can pick up (I assume), so I do have to manually tweak the entry if I want to include that in the citation. But that's not your problem. Thanks, aurimas (and Slackenerny, for the corroboration, and the precision of your incident descriptions).

Hi there, I'm having lots of problems with J STOR.

I can no longer save the details for articles when I'm viewing them. the only way I can save a reference is if I go back to the search results. Also, the new beta search won't save at all, not even in search results. I'm using the latest firefox and Zotero software.

I'm also having problems on the BL website but I'll post about this elsewhere.

Can we expect Zotero to keep up to date with these sites? Or is this something we are expected to input as users? I'm surprised they don't work because they're MAJOR sites.... I can understand for other less well known things its an impossible task to keep up to date. But Jstor, BRitish library? these are the biggest.

This is my comment as a longtime Zotero user who is in no way involved with Zotero's management or programming.

There are several things many users are unaware of that should be reinforced:

Most site translator work is done by volunteers.

Most broken translator problems are not recognized until they are announced by users here. An automated reporting system for broken translators exists but (to my knowledge) it doesn't rank problems by the importance of the source database.

"Major" providers often do not announce that their systems will change; much less provide the details of how the changes will affect users who rely on the previous system configuration.

Many translator problems do not affect all Zotero visitors to the "problem" sites but are related to individual user's computer configurations, their network and proxy settings, or similar issues.

Over the past 2 years JSTOR has changed their policies concerning article metadata downloads at least three times. What was once available to everyone is now only available to those who connect from within an institution that has a subscription. The subscription requirement had only limited full text not metadata. The JSTOR system of testing for subscription can cause problems with some proxy systems.

Sometimes I find myself frustrated and impatient that a site was working one day but broken today. The focus of that annoyance should seldom be Zotero but the data source that made the unannounced change. Perhaps, the frustration should instead be directed to those local tech folke who changed network configuration or security settings.

While what DWL says is right in general, we do fix problems on major sites quickly, typically within hours (that's definitely true for the big databases like JSTOR, Proquest, Worldcat etc - library catalogs can take a little longer).

But currently both JSTOR and the BL works (just tested), which suggests the problem is on your set-up. Run through the steps linked to by Aurimas.

yes thanks I've now got this working by referring to those instructions - saving pdfs and everything... it's all about the login, that's the key.

It's also good to know that the money for storage goes toward development. Thanks for all the good work you guys are doing. I'll definitely contact you after the deadline.