zotero not working in FF or Chrome

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  • could you check which Zotero version you have in _Firefox_ (which may be different from the Standalone version) under tools-->add-ons-->Extensions?
  • However, in Chrome, when I try to select a particular page, the book icon disappears. That is, it turns blue from gold. I can select a page, but then nothing happens.
  • I have tried disabling "Ad Block" which never bothered anything before, but it seemed to make no difference.
  • FWIW, this is working correctly on the same exact setup (Win7 x64) with Firefox or Chrome. Do you have any security software that may be blocking Zotero? If so, try disabling it.

    To simplify things, I suggest that we continue troubleshooting with Firefox and Zotero for Firefox plugin (Standalone should be closed).

    To verify that this issue is not caused by any other addons you may have installed (though it probably isn't since it's also not working in Chrome), please disable all other addons (Firefox menu -> Addons -> Extensions), verify that Zotero is 4.0.6, restart firefox and try again.

    If that doesn't help, create a fresh Firefox profile (https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles), install Zotero for Firefox from http://www.zotero.org/download/ and try importing again. Once you're done troubleshooting, you can remove this temporary profile.

    It would still be very helpful to get a Debug ID for this. Enable Debug logging in Zotero for Firefox, navigate to the canadiana.ca page (or simply refresh the page), right-click the page and try to save it to Zotero. Stop debugging and submit the Debug Log. Post the Debug ID here.
  • edited April 27, 2013
    However, in Chrome, when I try to select a particular page, the book icon disappears. That is, it turns blue from gold. I can select a page, but then nothing happens.
    yes, that's along the lines of what we would expect.
    In Chrome, when you right-click, what's the option at the top of the context menu that opens (it won't be Zotero related).
  • It would still be very helpful to get a Debug ID for this. Enable Debug logging in Zotero for Firefox, navigate to the canadiana.ca page (or simply refresh the page), right-click the page and try to save it to Zotero. Stop debugging and submit the Debug Log. Post the Debug ID here.
    (To be able to do that you will have to have Zotero Standalone close, though).
  • FF Add-ons-Extensions shows Zotero 3.0.11. My standalone is 4.06. I have just downloaded 4.0 for FF.

    News flash! Now FF works on canadiana and saves on Z standalone. I guess that it was the mismatch between 3.0.11 in FF and 4.06 Standalone.
  • Many thanks for your patience, gentlemen.
  • Is Chrome working as well? The Firefox Zotero update shouldn't have affected Chrome workflow.

    Also, I was meaning to ask you if you had full access to canadiana.ca content. Zotero does not currently attach PDFs when importing, but I think it would be quite easy to implement. If you have full access, you could help us do that.
  • Both FF and Chrome are working well.

    I can download pdfs directly but unfortunately this means the whole document and just just a particular page. When looking at old documents, I might want only one or two pages but have to download 600+ pages.
    I don't know if Canadiana would be interested in looking at this, but I suppose that they could be asked.
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