zotero not working in FF or Chrome

2»
  • adamsmith
    could you check which Zotero version you have in _Firefox_ (which may be different from the Standalone version) under tools-->add-ons-->Extensions?
  • EdBBsnr
    However, in Chrome, when I try to select a particular page, the book icon disappears. That is, it turns blue from gold. I can select a page, but then nothing happens.
  • EdBBsnr
    I have tried disabling "Ad Block" which never bothered anything before, but it seemed to make no difference.
  • aurimas
    FWIW, this is working correctly on the same exact setup (Win7 x64) with Firefox or Chrome. Do you have any security software that may be blocking Zotero? If so, try disabling it.

    To simplify things, I suggest that we continue troubleshooting with Firefox and Zotero for Firefox plugin (Standalone should be closed).

    To verify that this issue is not caused by any other addons you may have installed (though it probably isn't since it's also not working in Chrome), please disable all other addons (Firefox menu -> Addons -> Extensions), verify that Zotero is 4.0.6, restart firefox and try again.

    If that doesn't help, create a fresh Firefox profile (https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles), install Zotero for Firefox from http://www.zotero.org/download/ and try importing again. Once you're done troubleshooting, you can remove this temporary profile.

    It would still be very helpful to get a Debug ID for this. Enable Debug logging in Zotero for Firefox, navigate to the canadiana.ca page (or simply refresh the page), right-click the page and try to save it to Zotero. Stop debugging and submit the Debug Log. Post the Debug ID here.
  • adamsmith
    edited April 27, 2013
    However, in Chrome, when I try to select a particular page, the book icon disappears. That is, it turns blue from gold. I can select a page, but then nothing happens.
    yes, that's along the lines of what we would expect.
    In Chrome, when you right-click, what's the option at the top of the context menu that opens (it won't be Zotero related).
  • adamsmith
    It would still be very helpful to get a Debug ID for this. Enable Debug logging in Zotero for Firefox, navigate to the canadiana.ca page (or simply refresh the page), right-click the page and try to save it to Zotero. Stop debugging and submit the Debug Log. Post the Debug ID here.
    (To be able to do that you will have to have Zotero Standalone close, though).
  • EdBBsnr
    FF Add-ons-Extensions shows Zotero 3.0.11. My standalone is 4.06. I have just downloaded 4.0 for FF.

    News flash! Now FF works on canadiana and saves on Z standalone. I guess that it was the mismatch between 3.0.11 in FF and 4.06 Standalone.
  • EdBBsnr
    Many thanks for your patience, gentlemen.
  • aurimas
    Is Chrome working as well? The Firefox Zotero update shouldn't have affected Chrome workflow.

    Also, I was meaning to ask you if you had full access to canadiana.ca content. Zotero does not currently attach PDFs when importing, but I think it would be quite easy to implement. If you have full access, you could help us do that.
  • EdBBsnr
    Both FF and Chrome are working well.

    I can download pdfs directly but unfortunately this means the whole document and just just a particular page. When looking at old documents, I might want only one or two pages but have to download 600+ pages.
    I don't know if Canadiana would be interested in looking at this, but I suppose that they could be asked.

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.