Word plugin: firefox freezes when trying to access options on the extension page

cldesj07
I've tried downloading the word plugin several times, but when I click on the options button under the add-on, firefox will freeze completely. I've upgraded my version of both firefox and zotero. I've unistalled the plug-in and tried from the start, but run into this problem each time. Any suggestions?
  • Simon
    What versions of Firefox, Zotero, and the Word plugin?
  • ervinem
    I am having the same problem, is there a fix for it? I am using Firefox 19.0, Word plugin 3.1.11 and Zotero web.
  • dstillman
    edited February 28, 2013
    What version of Zotero?
  • ervinem
    Zotero 3.0.11.

    I restarted my computer and the options now display, so it seems to be working now.
  • adamsmith
    you should still upgrade to the most recent Zotero version, which is 3.0.14, from zotero.org/download
  • the_zuck
    I am having the same problem, although rebooting my computer does not help. Frustrating!

    When I go to the add-ons screen and click "options" for Zotero, Firefox is unresponsive except for the annoying "beep" as if you have another window open somewhere and are clicking outside of it. Trust me I've searched high and low for this options window and it ain't there! Killing the Firefox process is the only way out...

    My system specs are:
    Win7 64
    Firefox 20.0.1
    Word 2007 (12.0.4518.1014)
    Zotero Word for Windows Integration 2.1.12

    Any help, please?!
  • adamsmith
    Which Zotero version do you have installed?
    Make sure you have the latest version from http://zotero.org/download ,currently 4.0.4
  • the_zuck
    Oh sorry, yes I am using Zotero 4.0.4, Standalone.

    Everything is latest as I just installed this morning. I would note that I had installed the Firefox add-in for Word Integration before I had installed the Standalone app but have uninstalled and re-installed the add-on several times since.

    I get no Zotero icons or functionality in Firefox but I do get the toolbar in Word?

    Thanks Adam
  • adamsmith
    Open the Preferences from Zotero Standalone via the gears menu. They didn't open in Firefox because you had Standalone running.
    Also make sure you have the 4.0.4 version of the add-on in Firefox - with that, you should get icons in Firefox, e.g. URL bar icon here:
    http://www.amazon.com/Wealth-Nations-Adam-Smith/dp/161382081X/
  • the_zuck
    I can get to the preferences in Zotero standalone. I didn't really have anything to change, just hoped it would get my Firefox working but no dice, I'm afraid. I don't get any URL bar icon.

    I don't know what you mean about the 4.0.4 version of add-on, it says that version 2.1.12 should work with 4.0.4?
  • the_zuck
    edited April 13, 2013
    OK- got it!

    Thanks Adam...

    I would add that it really isn't completely obvious from the site, even to a computer professional, that you need to install Zotero main app, Zotero plug-in, and then an additional Zotero for Word plugin...
    At least it wasn't for me, but that's just my $0.02...
    But it's a great product!
  • adamsmith
    I'm confused about what you currently have installed.
    So you have Zotero 4.0.4 Standalone that much I get.
    But do you have the Zotero Firefox add-on installed (not the word processor plugin - the regular add-on? If so, what version?

    And when you say you can't access Zotero Standalone Preferences, what do you mean exactly? If you click on the gears menu and then on preferences they don't open?


    (FWIW - I assumed this was a typo, but you'll need the 3.1.12 version of the Zotero for Word plugin)
  • adamsmith
    As for not completely clear:
    We try our best to convey that and zotero.org/download - if you have any recommendations we can see what we can do.
    Note though, that you do _not_ need the Standalone app when you're using Firefox. You _can_ use it (and you'll also need the FF add-on if you do), but you get the same functionality with the FF add-on only.
    Also, if you install the Standalone app, you do _not_ need to download the word plugin separately - that comes included.
  • the_zuck
    Yes, that was it- didn't realize that the Firefox add-on and then the Word add-on were too different things, but how could they make one add-on for all word processors, obviously they need to break the components down this way. Just missed it from the install instructions on the site.

    Thanks again Adam.
  • the_zuck
    edited April 13, 2013
    My problem was that I started off from a search engine link on the add-on for Word page and worked backwards in the install. The zotero.org/download page IS completely clear, and includes the Word integration plug-in. Perhaps just a bigger note on the Word Integration page that you need to have either Standalone plus Zotero add-on, or Zotero Firefox app installed first.

    Really not complaining as it was my fault- just might make a great site slightly better!
  • adamsmith
    ah I see - yes, I can see how starting at the Word plugin page would be confusing.

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