"There was an error starting Zotero"

margaretlee · March 7, 2013

I'm not sure when this started, but I just noticed that Zotero is missing from my browser. It is however, listed under "Tools", but when I click on it, I get the message "There was an error starting Zotero". It is also listed as one of my add-ons under extensions. Should I just re-download it?

dstillman · March 7, 2013

Yes.

If that fails: http://www.zotero.org/support/reporting_bugs#reporting_startup_errors

margaretlee · March 7, 2013

Thanks. I think I figured out the problem. I was using Firefox 20 and I just downgraded to 19. Do I have to stay on 19 indefinitely? How will I know that the kinks will get worked out with 20?

dstillman · March 7, 2013

http://forums.zotero.org/discussion/27989/zotero-does-not-start-in-firefox-20-beta/

margaretlee · March 7, 2013

Thank you. I appreciate your quick replies.