1480530071 Can't insert citation

Gemballet
1480530071

Hi, the citation bar has disappeared again and I can't insert a citation at all. This has happened before during writing.
Thanks
  • adamsmith
    Try closing your word processor and re-install Word/LibreOffce components from the cite tab of the Zotero preferences.
    If that doesn't help, please provide more details on your set-up (OS, word processor, Zotero version etc.)
  • Gemballet
    Hi, it's Windows 7; Word 2007; Zotero version 3.0.8? That's what it says in the About Zotero tab anyway! I don't remember upgrading but I must have!

    I tried closing and re-installing and it didn't work.

    Thank you for you help.
  • Gemballet
    Hi, I just re-installed the latest plug-in and it's working again now. I went to the main zotero site though, it didn't seem to change anything from the preferences tab - probably a different thing but I don't know much about computers...can you tell! I don't know if my doing that is what has made it work again or if it just crashed?
    Thanks
  • adamsmith
    good chance that re-installing from the website fixed this, yes - glad it's working again for you.

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