Required file(s) missing? - Error report 1469408321

I installed StandAlone and initiated a WebDAV sync.

The login was successful, sync icon started rotating, but then it stopped and error report 1469408321 was generated and sent in.

I am new to WebDAV syncing, and I thought I would look at the error message to see if I could understand and possibly fix (or get my IT shop to fix) what was wrong.

The first line of the report is:

Failed to load native module at path '\\edmoxpfs01\sara.bennett$\_SLB-AENV\Data\zotero-install\extensions\zoteroWinWordIntegration@zotero.org\components-11.0\zoteroWinWordIntegration.dll': (80520012) <unknown; can't get error from NSPR>

I had a look for the referenced file in my install folder. Where the folder components-11.0 (and -10.0, -9.0 etc) should be the only folder of named in that way is components-12.0.

I have no clue how any of this works, of course, just thought that seemed odd.

Thanks for having a look at this.
  • edited June 5, 2012
    That line isn't related.

    Restart Standalone and provide a Debug ID for a sync that produces the error. (There's no sync error in that report, and you don't say what the actual message was.)
  • These lines from your report indicate that your WebDAV server is broken, though:
    [JavaScript Error: "syntax error" {file: "https://[...]/zotero/84CTKCTJ.prop" line: 1 column: 1 source: "404 NOT FOUND"}]
    [JavaScript Error: "syntax error" {file: "https://[...]/zotero/CVFRTTVQ.prop" line: 1 column: 1 source: "404 NOT FOUND"}]
    [JavaScript Error: "syntax error" {file: "https://[...]/zotero/E64AAFNQ.prop" line: 1 column: 1 source: "404 NOT FOUND"}]
    Does this server actually pass WebDAV verification in the Sync pane of the Zotero preferences?
  • I take your point that my WebDAV server is broken. WebDAV on my organization's system is basically an un/barely supported feature. Notwithstanding, it somehow does pass WebDAV verification in the Sync pane of the Zotero preferences.

    That my WebDAV server is broken basically answers my question - thank you.

    The rest of this message is just a record of what I did just FYI should you be interested (I can't think why you would be, but, if you are...).

    I restarted StandAlone with debug output logging enabled.

    In the process, I noticed it was actually doing some syncing... but only (it seems) 10-20 records at a time (going by the number of file pairs that appeared in my WebDAV folder). I kept restarting the sync, thinking it might limp its way to a complete sync (and out of curiosity). It didn't, quite; approx 550 pairs of files (out of 763) came across.

    Repeated syncs don't move any additional file pairs; strangely (to me anyway) the debug output length continues to vary.

    I sent the last debug output D479578939.

    Thanks for looking at this.
  • (3)(+0000000): HTTP OPTIONS for https://[...]/zotero/

    (1)(+0000052): Unexpected status code 401 for OPTIONS request in Zotero.Sync.Storage.Session.WebDAV.getLastSyncTime()
    This is actually a totally different issue from the above, but with the same conclusion—this isn't a properly configured WebDAV server.
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