Newb on 2 counts

MarkAnderson
I'm new to Zotero and to Firefox but this doesn't seem to be working. I look at the training videos and it shows I should either have an icon in the status bar in Firefox (there isn't a status bar and FF "help" says there hasn't been one for several versions) or there should be an icon up in the address bar: either a book or a folder icon but there are neither.

Unfortunately, too, all the videos use Macs rather than Firefox, so I don't know if this is a Mac issue or a Firefox issue.

I also don't know enough about Firefox to know if I'm supposed to turn on something or if it's automatically on. I went to the Add-Ons Manager and both Zotero 3.07 and the 3.17 Word add-on are showing. When I click on "options" it freezes up FIrefox and I have to threaten to shut it down via Task Manager to unfreeze it.

I'm using Windows 7 (64-bit) and Firefox 12.0.

I hope I can get this to work because it looks like a great tool. Thanks in advance for any help.
  • fbennett
    When you click on "Tools" in Firefox, does Zotero show up in the menu?
  • dstillman Zotero Team
    http://www.zotero.org/support/kb/no_status_bar_icon
  • MarkAnderson
    I tried reinstalling Firefox and reinstalling Zotero. It says it did and took me to the add-ons page. So clearly it thinks it was installed. However, nothing about Zotero shows in the menu under "Tools" in Firefox.

    Just the regular "downloads" "add-ons" etc.
  • MarkAnderson
    It does show in Add-Ons->Extensions but that's it. Does not show up in Tools menu.

    This is a brand new Firefox install, with nothing copied over from IE, so there are no add-ons that I've put in that would be blocking this.

    Also of note, when I click on "options" it still freezes up the pane and I have to threaten to shut it down via Task Manager to get it to unfreeze.
  • dstillman Zotero Team
    Is this on a regular hard drive or a network drive?

    If Zotero isn't showing in the menu this is really a Firefox issue more than a Zotero one, but I'd try uninstalling Firefox completely, including the profile data, and reinstalling.
  • MarkAnderson
    It's a regular hard drive.

    I have uninstalled and reinstall both Firefox and Zotero twice, removing the profile data but still no luck.
  • dstillman Zotero Team
    If you create a new Firefox profile and install Zotero into it, do you have the same problems?

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