zotero icon in Word for Mac no longer shows insert citation etc

Zotero icon in Word for Mac suddenly stopped showing menu to insert citation, create bibiolography, then I was prompted to upgrade storage which has been done. Still unable to find menu items to insert citation etc. Zotero Icon now just shows 2 menu items
1. About This Menu and 2. Sample Automator Workflows
Have installed Zotero again + word plug in - no change to problem

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