Can't download zotero - IPX file doesn't open

Hi there!
One of my colleagues registered with Zotero online. She tried to download the Zotero software twice but could not open the ipx file, and all the programse she downloaded to open this ipx file did not work and crashed her machine.
Does anyone know how we can avoid this problem?
Thanks!!
  • is she using Firefox? If not, she's downloading the wrong version of Zotero. (and it's .xpi)
  • Again a colleague tried to download Zotero and got the message Adobe cannot open this file....Any suggestions? Thanks.
  • We can't help you without more details. Which browser, download what from where exactly, what OS?
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