Report ID 200520045 - Unable to sync

aguimond
Unable to sync with Zotero 2.1.10 and Firefox 9.0. I saved one 'new item from current page' and received the below report. I'll try uninstalling the cubbi.es plugin to see if it's related.

info: Cubbi.es

info: Cubbi.es

info: Cubbi.es

info: Cubbi.es

info: Cubbi.es

error: An exception occurred.
Traceback (most recent call last):
File "C:\Users\Andre\AppData\Roaming\Mozilla\Firefox\Profiles\gyhhyisz.default\extensions\jid1-ScromwMkJq3ztw@jetpack\resources\jid1-scromwmkjq3ztw-cubbies-data\jquery-1.5.2.min.js", line 16, in
File "C:\Users\Andre\AppData\Roaming\Mozilla\Firefox\Profiles\gyhhyisz.default\extensions\jid1-ScromwMkJq3ztw@jetpack\resources\jid1-scromwmkjq3ztw-cubbies-data\jquery-1.5.2.min.js", line 16, in
File "C:\Users\Andre\AppData\Roaming\Mozilla\Firefox\Profiles\gyhhyisz.default\extensions\jid1-ScromwMkJq3ztw@jetpack\resources\jid1-scromwmkjq3ztw-cubbies-data\jquery-1.5.2.min.js", line 16, in
TypeError: c.defaultView.getComputedStyle(a, null) is null


error: An exception occurred.
Traceback (most recent call last):
File "C:\Users\Andre\AppData\Roaming\Mozilla\Firefox\Profiles\gyhhyisz.default\extensions\jid1-ScromwMkJq3ztw@jetpack\resources\jid1-scromwmkjq3ztw-cubbies-data\jquery-1.5.2.min.js", line 16, in
File "C:\Users\Andre\AppData\Roaming\Mozilla\Firefox\Profiles\gyhhyisz.default\extensions\jid1-ScromwMkJq3ztw@jetpack\resources\jid1-scromwmkjq3ztw-cubbies-data\jquery-1.5.2.min.js", line 16, in
File "C:\Users\Andre\AppData\Roaming\Mozilla\Firefox\Profiles\gyhhyisz.default\extensions\jid1-ScromwMkJq3ztw@jetpack\resources\jid1-scromwmkjq3ztw-cubbies-data\jquery-1.5.2.min.js", line 16, in
TypeError: c.defaultView.getComputedStyle(a, null) is null


[JavaScript Error: "Unexpected file registration status 400 in Zotero.Sync.Storage._onUploadComplete() (0_B9PP95ER)" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 774}]

[JavaScript Error: "[Exception... "'A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, restart Firefox and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "<unknown>" data: no]"]
  • dstillman
    Do you get this repeatedly?
  • aguimond
    Yes, restarted Firefox and restarted my computer, still getting the message each time.
  • dstillman
    Can you provide a Debug ID for a sync attempt that produces this?
  • aguimond
    D453515171
  • aguimond
    And thanks for your help!
  • aguimond
    Would updating to 3.0 beta version of Zotero resolve the problem? Does 3.0 have better compatibility with Firefox 9?
  • dstillman
    No, this isn't a problem on your system. There seems to be a very weird bug we've never before involving Amazon's cloud storage, which Zotero File Storage uses. Can you provide another Debug ID for a sync attempt? I'm going to report this to them, but I'd like a couple examples.

    Note that this is just a file sync error for a single file. All your other data is uploading fine.
  • aguimond
    Strangely enough, after 1) moving the first item I had saved into a new collection in my library, and 2) saving a few more web pages as items, the sync seems to be working fine. I can no longer reproduce the bug.

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