Unknown property, element or command: 'show_insertions_and_deletions'
Hello everyone,
I have some trouble with zotero lately and I think I really need some help at this point. Every time I try to use Zotero I get the following message:
Zotero Integration Error
Zotero experienced an error updating your document.
AttributeError: Unknown property, element or command:
'show_insertions_and_deletions'
Do you know what this means? If yes, do you know how I could fix this problem?
Thanks a lot for your help!
I have some trouble with zotero lately and I think I really need some help at this point. Every time I try to use Zotero I get the following message:
Zotero Integration Error
Zotero experienced an error updating your document.
AttributeError: Unknown property, element or command:
'show_insertions_and_deletions'
Do you know what this means? If yes, do you know how I could fix this problem?
Thanks a lot for your help!
This discussion has been closed.
My Report ID is 1701673858
Basically, I can't use zotero at all since every icon I click on the Zotero toolbar leads me to the error message I posted earlier:
Zotero Integration Error
Zotero experienced an error updating your document.
AttributeError: Unknown property, element or command:
'show_insertions_and_deletions'
I tried several things to remedy this such as updating zotero, reinstalling the PythonExt, updating MacWord integration, restarting firefox and word, to no avail.
So, when I try to add/edit a citation in any document I get the same message as above:
Zotero Integration Error
Zotero experienced an error updating your document.
AttributeError: Unknown property, element or command:
'show_insertions_and_deletions'
Please let me know if there is anything I can do! I suspect others with the same configuration are having this problem.
Thanks.
Then run through this:
http://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents
also, specify what set-up (Word version, OS, FF, Zotero) you're using.
I forgot to specify that this problem occurs even with new documents, so I guess it's a more generalised problem than one corrupted document or citation. And as I said earlier it happens with every single option (citation, bibliography, preferences, refresh,...)
The problems begun after I updated zotero this afternoon...
The debugging broken documents doesn't work as all documents give the error above (including new ones).
I use:
Word 2004
Mac OSX 10.6.8
FF 8.0
Zotero 2.1.10
If I should re-post on a new thread, please let me know. I just thought this one was addressing my problem.
Thanks!
@Vangelis - which version of Firefox and Zotero?
@both: which version of the Zotero Word plugin is installed (check in FF under tools --> add-ons)?
Small possibility that this is related to the FF 8 update - Simon would have to say.
Zotero Macword integration 3.1.7
My report ID is 1825574340.
I upgraded to FF 8 from 3.6.24, then encountered the problem, then returned to 3.6.24, but am still having the problem.
Error Message:
Zotero Integration Error
Zotero experienced an error updating your document.
AttributeError: Unknown property, element or command: 'show_insertions_and_deletions'
Word 2004 v. 11.6.3
Mac OS 10.6.8
FF 3.6.24
Zotero 2.1.10
MacWord Integration 3.1.7
Thank you so much!!! It's working again :)