Continual synching error message...

MHSEnglish
[unrelated errors removed — D.S]
  • dstillman
    edited August 26, 2011
    No need to post errors from the error report—just a Report ID. None of those errors have anything to do with Zotero. But you do need to tell us the message that Zotero is actually giving you.
  • MHSEnglish
    The error message is Cannot Make Changes to Library eef2b434
  • dstillman
    edited August 26, 2011
    That message would be in the error report. I'm talking about the dialog box that Zotero initially displays when you get the error, which should explain to you exactly what the problem is (i.e., that you no longer have access to a particular library and need to reset your groups, which it gives you an option to do right from the dialog box).
  • MHSEnglish
    I click on the green sync arrow; it spins and then a red exclamation point appears. I click on the red explanation mark and another box appears which states Error: cannot make changes to library. I have the option to report error, which I do. I have reinstalled the app several times, but I still receive the message. Thanks!
  • dstillman
    Disable your other Firefox extensions, and provide a Report ID and a Debug ID for a sync attempt that reproduces this. You shouldn't be able to get that message without a dialog box popping up when you sync.
  • MHSEnglish
    I greatly appreciated your willingness to help. I just tried to send the debug report and received another error message....invalid response from server.
  • MHSEnglish
    Tried again to send debug information and I receive the same error - invalid response for server.
  • dstillman
    Provide a Report ID, for starters.
  • MHSEnglish
    Report ID: e608a483
    1931206632
  • dstillman
    That error report shows other extensions installed. Please provide one with all other extensions disabled.
  • MHSEnglish
    573548400 Report ID Report ID: 75414d28
    All add ons are disabled.
  • MHSEnglish
    It seems like it will sync on the PC, but not on the Mac.
  • dstillman
    Are those computers on the same network?
  • MHSEnglish
    One or more locally deleted Zotero collections have been modified remotely since the last sync. The local versions have been kept.

    View the Firefox Error Console for the full list of such changes.
    Latest comment listed.
  • MHSEnglish
    1620545357
  • dstillman
    You didn't answer my question.

    In any case, install the trunk dev XPI (make a backup of your Zotero data directory for good measure, but don't worry about the warnings on that page, which don't really apply at the moment) and then try again to provide a Debug ID. After you do, switch back to the release version of 3.0b2.
  • MHSEnglish
    D1563193539.
    I appreciate your help!
  • dstillman
    edited September 3, 2011
    This should be easy to fix, but it shouldn't have been possible in the first place. Can you upload your database to the DB Repair Tool and e-mail the Upload ID from the tool to support@zot....org, with a link to this thread? Don't post your Upload ID publicly. You can ignore the download link the tool provides, which won't fix your issue.
  • MHSEnglish
    I sent the information to the support email address.
  • dstillman
    Still working on this.
  • dstillman
    OK, I've put in a fix for this in the DB Repair Tool. Upload your database to that and follow the instructions for replacing your current one. Be sure to make a backup first, as the page advises.

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