syncing not happening

waynedavies22
I am trying to sync on a new computer. I have a library on another computer and can see that it has uploaded.

I have 'checked for updates' and from what I can see, the newest version is on this computer but when I hit the sync button the red button beside it glows and tells me that my version is too old to sync.

What am I missing? Any help would be welcomed.

Thank you,

W.
  • dstillman Zotero Team
    edited September 26, 2022
    the red button beside it glows and tells me that my version is too old to sync.
    Not clear exactly what message you're getting. Years-old versions of Zotero aren't able to sync but that wouldn't happen for a new version.

    What's the exact message you're receiving?

    Can you provide a Debug ID for a sync that gives you an error?
  • waynedavies22
    You were exactly right! As this is my work computer that I am allowed to use to do my professional development on, they had to install the program. After a quick reinstall of the newest version I was off to the races.

    Thanks for your insight!

    W.
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