Error - A sync operation is already in progress.

juditmm · September 22, 2022

Hello,

I am having problems with the synchronisation of my files. It's been synchronizing for days but it doesn't ever finish. I tried to Reset but this message appeared "Error A sync operation is already in progress. Please wait until it has finished and try again.".
As said, it doesn't ever finish, it's been a week.
I have tried reinstalling Zotero, unlinking and relinking my account...

Any ideas of what could I do?

Thank you,
Judit

dstillman · September 22, 2022

Note that the options in Sync → Reset are not for troubleshooting, as it says at the top of the pane.

Can you provide a Debug ID for Zotero startup through 10 minutes of syncing, using the "Restart with Logging Enabled…" option?

juditmm · September 23, 2022

Debug ID: D277824725

dstillman · September 23, 2022

That doesn't show a sync. If you've disabled auto-sync, you'd need to trigger a sync manually.

juditmm · September 23, 2022

Debut ID (after turning auto-sync on again): D1755157664

dstillman · September 23, 2022

Be sure to say when you're using a third-party server like Box.

Explained here: https://forums.zotero.org/discussion/comment/415893/#Comment_415893

You should immediately remove Box from the WebDAV settings and restart Zotero.

juditmm · September 23, 2022

I had no idea this could be the problem. Anyway, I now bought space from Zotero, this way I can also use the Zotero app on my iPad. Hopefully, this will always work. Thanks!