Zotero with Office 365?

Given the importation problems arising from using Word’s own bibliography tool, I started using Zotero. But I am deceived since I experience continuous issues with it. Which origin I cannot identify since they randomly appear and disappear. Some days, all works perfectly. Other days, it becomes impossible for Word to connect to Zotero, so that I must manually introduce my citations. The only trustworthy way to use Zotero has become to export my bibliography to JabRef, then to Word, and citate from the program.
Am I the only one experiencing this?
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