The word bibliography has citations that don't appear to be in the library

I have a Zotero bibliography sentence report that contains entries that I cannot discover in my Zotero library. The word doc was originally Mendeley, but now it's Zotero. Is this something others have experienced? Is there a way to debug this? For example, in the bib, I actually have this entry: https://cps-test.onl/

Chen, A., Lu, Y., Chau, P.Y.K. and Gupta, S. (2015). Classification, measurement, and prediction of the overall active behavior of users on social networking sites. Journal of Management Information Systems, 31 (three), 213
  • Zotero uses citations stored in the Word document when they were first inserted, including by Mendeley, so there's nothing really to debug. If you want that citation removed, remove the citation to it.
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