Cannot use Zotero in Word

Fenghz

Version:
Zotero: 6.0.13 (latest)
Word: Microsoft Office Family and Student Edition 2016

Problem:
Zotero tab has an empty label in my Word
I can click this empty label, but I can't use related functions
And whenever I open a Word document, there is always a warning "The macro can't be found or has been disabled because of your macro security settings".

I have tried:
I have read this page https://www.zotero.org/support/word_processor_plugin_troubleshooting
and made all the attemptions (literally all the attemptions, I mean, including those solutions which are not to the problem I described), but it still didn't work...

Hoping someone could help me, please~

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Update:
I know there is a solution in this page to my poblem
https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_has_an_empty_label
I have followed these steps and tried several times, but still didn't work...

dstillman

https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_has_an_empty_label

Fenghz

thx, but I have tried these steps several times, still didn't work...

adamsmith

Could you say what you're seeing (and doing) in the Trust Center specifically?
Especially given the error message you're receiving, it seems very likely this is indeed due to macro security.

Fenghz

Hi, adamsmith~
I also think it is most likely due to macro security.
More details in the Trust Center:
1. I added the Word default startup location to Trusted Locations, and I'm sure the path is correct;
2. Under “Add-ins”, I unchecked “Require Application Add-ins to be signed by Trusted Publisher” and “Disable all Application Add-ins”;
3. Under the “Macro Settings” pane, I have tried "Enable all macros" and “Disable all macros with notification” separately, but neither of them works.
4. Others are default settings, I have never changed.

adomasven

Was the Word startup folder already in the Trusted Locations list? If not, have you tried restarting Word since adding it? Under Trusted Locations is "DIsable all Trusted Locations" checkbox unchecked? If you open the Zotero.dotm file directly from the Word Startup folder, do you get a functional Zotero tab or a notification to enable Macros?

Fenghz

Hi adomasven
1. The Word startup folder is already in the Trusted Locations list;
2. Under Trusted Locations, "DIsable all Trusted Locations" checkbox is unchecked;
3. If I open the Zotero.dotm file directly from the Word Startup folder, I will get the same warning ("The macro can't be found or has been disabled because of your macro security settings") as open other Word documents.

dstillman

Is this an institutional computer or a personal computer?

Fenghz

personal computer

adomasven

This is generally something that you should troubleshoot with Microsoft, since it's technically a MS Word issue. There's been a recent uptick in user reports for such problems, so there may be a bug in a recent update. What's the full Word version number that you're using? If you create a new user account on this computer do you still see this problem?