Sync Error - Report ID #463107819

nsmIntegral

Hello,

I am attempting to sync my Zotero database, but am experiencing the following error:

[JavaScript Error: "Parent item VQ5FJVJJ not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

[JavaScript Error: "Error 500 for item VQ5FJVJJ in My Library:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 409 for item X429ZZ47 in My Library:

ZoteroObjectUploadError: Parent item VQ5FJVJJ not found"]

[JavaScript Error: "Parent item VQ5FJVJJ not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 409 for item UWVELDWJ in My Library:

ZoteroObjectUploadError: Parent item VQ5FJVJJ not found"]

[JavaScript Error: "Parent item VQ5FJVJJ not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 409 for item 9YPU8BQZ in My Library:

ZoteroObjectUploadError: Parent item VQ5FJVJJ not found"]

[JavaScript Error: "Parent item VQ5FJVJJ not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 409 for item QBB857ED in My Library:

ZoteroObjectUploadError: Parent item VQ5FJVJJ not found"]

[JavaScript Error: "Parent item VQ5FJVJJ not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 409 for item 5H7H84MN in My Library:

ZoteroObjectUploadError: Parent item VQ5FJVJJ not found"]

[JavaScript Error: "Parent item VQ5FJVJJ not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 409 for item VSZA9PCJ in My Library:

ZoteroObjectUploadError: Parent item VQ5FJVJJ not found"]

[JavaScript Error: "Parent item VQ5FJVJJ not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 409 for item 9JE6U94K in My Library:

ZoteroObjectUploadError: Parent item VQ5FJVJJ not found"]

[JavaScript Error: "Parent item VQ5FJVJJ not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 409 for item SPHYJHET in My Library:

ZoteroObjectUploadError: Parent item VQ5FJVJJ not found"]

[JavaScript Error: "Parent item VQ5FJVJJ not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 409 for item IUNS2I7M in My Library:

ZoteroObjectUploadError: Parent item VQ5FJVJJ not found"]

[JavaScript Error: "Parent item VQ5FJVJJ not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

version => 6.0.13, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 6.0.13, extensions => Zotero LibreOffice Integration (6.0.0.SA.6.0.13, extension), Zotero Word for Windows Integration (6.0.0.SA.6.0.13, extension)

dstillman

Can you provide a Debug ID (different from a Report ID) for a sync that results in an error?

nsmIntegral

I attempted to sync again and generate the following debug ID D1441924363

Thanks

dstillman

You have an item with 19,000 authors, which is currently breaking the sync. If you can wait a few days, we'll try to fix that. Otherwise, you can paste VQ5FJVJJ into the search bar in All Fields & Tags mode, delete the item in question, and empty the trash.