Problems installing the LibreOffice plugin

danielsalinas00
I switched from Mendeley to Zotero a few months ago and all good, except that I haven't been able to install the LibreOffice plugin, therefore, I can't cite nor create bibliographies, which is rather annoying.

Every time I try to install it, I get a message that the installation failed ("An error occurred during the installation of the Zotero LibreOffice Plugin"), I've tried the Manual Installation, but I also get an error (this one reads "(com.sun.star.uno.RuntimeException) { { Message = "C++ code threw N10jfw_plugin25MalformedVersionExceptionE: std::exception", Context = (com.sun.star.uno.XInterface) @0 } }", which I have no idea what it means).

I'm not the most tech savvy person and I can't really understand what's going on. I just want to install the plugin to be able to cite and reference on my text documents on LibreOffice.

Any help is really appreciated!
  • dstillman
    Upgrade LibreOffice. That was fixed in 7.3.4.
  • danielsalinas00
    Thank you, I've done that but now it's telling me that my JRE is defective, I've downloaded the newest JDK but the problem persists :(
  • dstillman
    What are the exact versions you have, and what is the exact message you're getting?
  • danielsalinas00
    Thank you, I'm running on a MacOS 10.13.4. Zotero is 6.0.13 and LibreOffice is 7.4.0.3.

    If I run the automatic PlugIn installation i get the following message: "Installation could not be completed because an error occurred. Please ensure that LibreOffice is closed, and then restart Zotero."

    When I try the manual one, first I get "LibreOffice requires a Java runtime environment (JRE) to perform this task. The selected JRE is defective. Please select another version or install a new JRE and select it under LibreOffice - Preferences - LibreOffice - Advanced."

    And then when trying to install it shows "Could not create Java implementation loader".

    After reading online about this defective JRE and watching a few Youtube videos I've downloaded the last JDK (18.0.2.1), which is what, if I understand correctly, should have a working JRE. But I am a little lost and I'm not even sure if the JDK was installed properly (although in LibreOffice's Java Options it does appear as the JRE used).
  • dstillman
    Is there a reason you're on 10.13.4? No particular reason to think that's a problem here, but it's obviously an outdated macOS version and isn't even the latest High Sierra version. I'd recommend updating to the latest macOS version that works on your hardware.

    For LO specifically, you can also try deleting your LO profile folder, as mentioned in troubleshooting steps.
  • danielsalinas00
    I didn't have enough disc space to update to Monterrey, but I've updated to the latest High Sierra version (10.13.6) now (which cleared up some disk space, so I might try update to Monterrey now).

    I tried deleting the LO profile folder following the troubleshooting steps, but unfortunately the plugin installation is still not working. I get the same messages when I try the automatic and manual installations.

    In the following days, when I have a little bit more time than currently, I'll try to update the OS and see if somehow that helps.

    Thank you for your help!
  • dstillman
    Where exactly did you download the JDK from?
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