Zotero sync issue on iphone

ftv88

Hi,

I am very pleased with your new IOS app, it works fine on my iPad.
However, when I installed it on my iPhone, only 80% of the papers that are on my computer zotero and iPad is synced. Could you please help?

I made a debut ID for my iPhone: D2069291972

Thank you!

dstillman

In general, see Changes Not Syncing.

That Debug ID also doesn't show any activity. You can trigger a sync on iOS by pulling down on the items list.

ftv88

Unfortunately I couldnt find any of those issues.

Ok, I tried again: D916797960

dstillman

See what it says, though:

If you're still having trouble, post to the Zotero Forums (in your existing thread, if you have one) with a Debug ID for the first sync after making a change that doesn't sync (e.g., making a change to the online library that doesn't appear in Zotero, or vice versa), along with a description of what's not transferring.

ftv88

What do I do wrong then?
I add papers daily to my library and 20% of them are missing, so I have synced and still they don't show up, hence I made a debug ID after my last sync (added several new ones the last couple of hours as well).

ftv88

I logged out now and logged back in, lets's see if that solves it. :)

dstillman

The point is that we can only debug what the debug output captures, not something that happened in the past. So the instructions are to generate a Debug ID of you creating or editing an item remotely and syncing in a case where data doesn't sync down.

If you can't reproduce it, logging out and logging back in would be the easiest thing to do.

ftv88

Now the sync was done and it worked, great!

danielfmontero

It looks like this issue is still on iOS versions. I had the same issue on my iPad. Logging out and logging back was the solution. (Also, I needed to restart the app after that)

dstillman

@danielfmontero: The issue above was fixed. Please start new threads for new issues.