Upgrade StorageZotero Desktop not opening on Mac M2
I recently upgrade my 2015 Intel Mac to a 2022 M2 Mac (OS Monterey 12.4). I downloaded Zotero 6 for Mac, and after installing I tried to open it, but received an error notification saying that Zotero could not open. I tried looking through this forum for past discussions that could help...I tried different Zotero beta builds (none of them worked)...and I tried uninstalling and reinstalling (also didn't work). I copied and pasted the first 100 or so lines from the error report. I've been using Zotero since middle school and would hate to have to give it up right at the start of my PhD.
I would really appreciate any help on getting Zotero up and running.
Incident Identifier: 13728ACA-6AB8-4531-8303-EA02E6CEEE0D
CrashReporter Key: 175CD645-D58B-02F5-C9BD-1DBA2FB4C638
Hardware Model: Mac14,2
Process: zotero [74892]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero-beta
Version: 6.0.14 (6.0.14)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: org.zotero.zotero-beta [58711]
Date/Time: 2022-08-25 14:32:33.6108 -0500
Launch Time: 2022-08-25 14:32:33.5220 -0500
OS Version: macOS 12.4 (21F2081)
Release Type: User
Report Version: 104
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00007ff7ffca69c8
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: SIGNAL 5 Trace/BPT trap: 5
Terminating Process: exc handler [74892]
Triggered by Thread: 0
Thread 0 Crashed:
0 runtime 0x7ff7ffca69c8 0x7ff7ffc89000 + 121288
1 runtime 0x7ff7ffca6a10 0x7ff7ffc89000 + 121360
2 runtime 0x7ff7ffc9d224 0x7ff7ffc89000 + 82468
3 runtime 0x7ff7ffc9e304 0x7ff7ffc89000 + 86788
4 runtime 0x7ff7ffc9da7c 0x7ff7ffc89000 + 84604
5 runtime 0x7ff7ffc8cb60 0x7ff7ffc89000 + 15200
6 ??? 0x3 ???
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c
x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000007480
x8: 0x00007ff7ffcc4000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffcc4956
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x000001b900000100 x15: 0x00007ff7ffcac818
x16: 0xffffffffffffffe1 x17: 0x00007ff7ffcb56de x18: 0x000000030d73f09b x19: 0x00007ff7ffcba2e1
x20: 0x000000030d73f750 x21: 0x0000000104afe000 x22: 0x0000000000000004 x23: 0x0000000104afe000
x24: 0x0000000000000003 x25: 0x0000000000000001 x26: 0x000000030d73ebb0 x27: 0x0000000204c1d1b8
x28: 0x000000030d747980 fp: 0x000000030d73d9b0 lr: 0x00007ff7ffca69c0
sp: 0x000000030d73d990 pc: 0x00007ff7ffca69c8 cpsr: 0x60001000
far: 0x000000030d73d9c8 esr: 0xf2000001 (Breakpoint) brk 1
Binary Images:
0x7ff7ffc89000 - 0x7ff7ffcb8fff runtime (*) <0ed8985d-88b6-3901-be7c-19b93888c3bc> /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
EOF
-----------
Full Report
-----------
{"app_name":"zotero","timestamp":"2022-08-25 14:32:33.00 -0500","app_version":"6.0.14","slice_uuid":"961c48d9-7b89-3eeb-a346-cb3ef17e66d8","build_version":"6.0.14","platform":0,"bundleID":"org.zotero.zotero-beta","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.4 (21F2081)","incident_id":"13728ACA-6AB8-4531-8303-EA02E6CEEE0D","name":"zotero"}
{
"uptime" : 540000,
"procLaunch" : "2022-08-25 14:32:33.5220 -0500",
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "Mac14,2",
"procStartAbsTime" : 13022186681337,
"coalitionID" : 58711,
"osVersion" : {
"train" : "macOS 12.4",
"build" : "21F2081",
"releaseType" : "User"
},
"captureTime" : "2022-08-25 14:32:33.6108 -0500",
"incident" : "13728ACA-6AB8-4531-8303-EA02E6CEEE0D",
"bug_type" : "309",
"pid" : 74892,
"procExitAbsTime" : 13022188018078,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "zotero",
"procPath" : "\/Applications\/Zotero.app\/Contents\/MacOS\/zotero",
"bundleInfo" : {"CFBundleShortVersionString":"6.0.14","CFBundleVersion":"6.0.14","CFBundleIdentifier":"org.zotero.zotero-beta"},
I would really appreciate any help on getting Zotero up and running.
Incident Identifier: 13728ACA-6AB8-4531-8303-EA02E6CEEE0D
CrashReporter Key: 175CD645-D58B-02F5-C9BD-1DBA2FB4C638
Hardware Model: Mac14,2
Process: zotero [74892]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero-beta
Version: 6.0.14 (6.0.14)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: org.zotero.zotero-beta [58711]
Date/Time: 2022-08-25 14:32:33.6108 -0500
Launch Time: 2022-08-25 14:32:33.5220 -0500
OS Version: macOS 12.4 (21F2081)
Release Type: User
Report Version: 104
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00007ff7ffca69c8
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: SIGNAL 5 Trace/BPT trap: 5
Terminating Process: exc handler [74892]
Triggered by Thread: 0
Thread 0 Crashed:
0 runtime 0x7ff7ffca69c8 0x7ff7ffc89000 + 121288
1 runtime 0x7ff7ffca6a10 0x7ff7ffc89000 + 121360
2 runtime 0x7ff7ffc9d224 0x7ff7ffc89000 + 82468
3 runtime 0x7ff7ffc9e304 0x7ff7ffc89000 + 86788
4 runtime 0x7ff7ffc9da7c 0x7ff7ffc89000 + 84604
5 runtime 0x7ff7ffc8cb60 0x7ff7ffc89000 + 15200
6 ??? 0x3 ???
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c
x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000007480
x8: 0x00007ff7ffcc4000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffcc4956
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x000001b900000100 x15: 0x00007ff7ffcac818
x16: 0xffffffffffffffe1 x17: 0x00007ff7ffcb56de x18: 0x000000030d73f09b x19: 0x00007ff7ffcba2e1
x20: 0x000000030d73f750 x21: 0x0000000104afe000 x22: 0x0000000000000004 x23: 0x0000000104afe000
x24: 0x0000000000000003 x25: 0x0000000000000001 x26: 0x000000030d73ebb0 x27: 0x0000000204c1d1b8
x28: 0x000000030d747980 fp: 0x000000030d73d9b0 lr: 0x00007ff7ffca69c0
sp: 0x000000030d73d990 pc: 0x00007ff7ffca69c8 cpsr: 0x60001000
far: 0x000000030d73d9c8 esr: 0xf2000001 (Breakpoint) brk 1
Binary Images:
0x7ff7ffc89000 - 0x7ff7ffcb8fff runtime (*) <0ed8985d-88b6-3901-be7c-19b93888c3bc> /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
EOF
-----------
Full Report
-----------
{"app_name":"zotero","timestamp":"2022-08-25 14:32:33.00 -0500","app_version":"6.0.14","slice_uuid":"961c48d9-7b89-3eeb-a346-cb3ef17e66d8","build_version":"6.0.14","platform":0,"bundleID":"org.zotero.zotero-beta","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.4 (21F2081)","incident_id":"13728ACA-6AB8-4531-8303-EA02E6CEEE0D","name":"zotero"}
{
"uptime" : 540000,
"procLaunch" : "2022-08-25 14:32:33.5220 -0500",
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "Mac14,2",
"procStartAbsTime" : 13022186681337,
"coalitionID" : 58711,
"osVersion" : {
"train" : "macOS 12.4",
"build" : "21F2081",
"releaseType" : "User"
},
"captureTime" : "2022-08-25 14:32:33.6108 -0500",
"incident" : "13728ACA-6AB8-4531-8303-EA02E6CEEE0D",
"bug_type" : "309",
"pid" : 74892,
"procExitAbsTime" : 13022188018078,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "zotero",
"procPath" : "\/Applications\/Zotero.app\/Contents\/MacOS\/zotero",
"bundleInfo" : {"CFBundleShortVersionString":"6.0.14","CFBundleVersion":"6.0.14","CFBundleIdentifier":"org.zotero.zotero-beta"},
You mentioned via email that you're not being offered macOS 12.5.1 via Software Update. It's possible they're not yet offering 12.5.1 via Software Update to M2 Macs and you need to install it manually from the App Store.
We have an M2 MacBook Air running macOS 12.5.1 and Zotero, so this definitely works in general.
(You should also switch back to the release version while testing this. This isn't a problem in Zotero, so there's nothing in the beta that would fix it.)