"An error occurred while saving this item."

mgfratnik · August 23, 2022

Since yesterdayy when I try to save PDF from browser I get a message saying: "An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information." I am using MacOs Versione 12.3.1 and safari as browser. Any idea how to fix it ?

dstillman · August 23, 2022

What URL?

Can you provide a Debug ID from Zotero for reproducing this?

mgfratnik · August 23, 2022

of course: 1362599966
the URL of the PFD was https://link.springer.com/content/pdf/10.1007/s40279-018-0926-0.pdf
(if those were not the ID or URL you were asking for, I'm sorry, I am not that good with computers)

dstillman · August 23, 2022

That's a Report ID, not a Debug ID. See my link.

dstillman · August 23, 2022

@mgfratnik: Note, though, that you'd want to save from the article page, not from the PDF.