Zotero not responding

ShirleyShani · July 16, 2022

I've been successfully working with Zotero over the past couple of years. However, it is not getting stuck as "not responding" as soon as I open the app. Windows 11.
I removed and re-installed the latest version on the download page, but it's still happening. Any wisdom?

dstillman · July 16, 2022

How long have you waited? Is your Zotero data directory in the default location on the local disk, or have you moved it somewhere else (external drive, network drive)?

ShirleyShani · July 16, 2022

I sometimes leave it to try for 5-10 mins. I have not changed the default location of the Zotero data directory.

dstillman · July 16, 2022

Can you provide either a Debug ID or, if you're not able to (because it's frozen), a screenshot of the debug output window after the freeze? (As many lines from the end of the output when it freezes would be helpful). You can email a screenshot to support@zotero.org with a link to this thread.

https://www.zotero.org/support/reporting_problems#reporting_startup_errors