400. That’s an error. The server cannot process the request because it is malformed. It should not

Afayad
What on earth does that mean, please?? I was trying to update my file and now, out of the blue, the Zotero connector won´t open anymore...
How can I fix that, please? I´ve already tried to delete and reinstall it, but it didn´t work.
I´m just a plain user, not a tech savy or professional...
Help me, please?

Adriana
  • dstillman
    Where exactly are you seeing that? That's not a message from Zotero.

    What does "Zotero connector won´t open anymore" mean?

    See Reporting Problems for the information we need to help you.
  • Afayad
    Sorry, I really forgot to explain the context...
    I am writing my thesis at Google Drive, and I have always used the Zotero connector to insert the quotes and references, with no problems. But last time, I couldn´t, the connector does not open and it appears that message that I pasted on the title of this post. The only thing that has changed is that now I have a paid subscription in Google Drive, in order to have more space. But I didn´t change my account. I don´t get what it is happening...
  • dstillman
    What do you mean by "the connector does not open", though? You don't "open" the Zotero Connector in any way to use Zotero in Google Docs.

    Can you take a screenshot of what you're referring to, upload it somewhere (e.g., Dropbox or Google Drive), and provide a link here?
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