No snapshot or PDF autosaved using Zotero connector on Safari

mannixwang

MacBook Air 2020 M1 with macOS 12.4
Safari 15.5 (17613.2.7.1.8)
Zotero 6.0.9

Problem:


I have been using Zotero on windows for a long time and it works fine.
Recently I got a MacBook, after configuration, I found it is embarrassing that

When I clicked the "save to Zotero button" on Safari browser, only the item itself was saved, but there is no snapshot, neither PDF file downloaded.
The snapshot is not a big deal, but for the PDF file I have to click the "find the available PDF" manually, which is kind of disappointing.

Is there anyway to fix this?
Thanks a lot.


error message like this:
[JavaScript Error: "TypeError: trackedBy is undefined" {file: "chrome://zotero/content/xpcom/cookieSandbox.js" line: 387}]

[JavaScript Error: "TypeError: trackedBy is undefined" {file: "chrome://zotero/content/xpcom/cookieSandbox.js" line: 387}]

[JavaScript Error: "TypeError: trackedBy is undefined" {file: "chrome://zotero/content/xpcom/cookieSandbox.js" line: 387}]

[JavaScript Error: "TypeError: trackedBy is undefined" {file: "chrome://zotero/content/xpcom/cookieSandbox.js" line: 387}]

[JavaScript Error: "TypeError: trackedBy is undefined" {file: "chrome://zotero/content/xpcom/cookieSandbox.js" line: 387}]

[JavaScript Error: "TypeError: trackedBy is undefined" {file: "chrome://zotero/content/xpcom/cookieSandbox.js" line: 387}]

[JavaScript Error: "TypeError: trackedBy is undefined" {file: "chrome://zotero/content/xpcom/cookieSandbox.js" line: 387}]


No chrome package registered for chrome://browser/content/macBrowserOverlay.xul

No chrome package registered for chrome://browser/content/macBrowserOverlay.xul

[JavaScript Error: "TypeError: trackedBy is undefined" {file: "chrome://zotero/content/xpcom/cookieSandbox.js" line: 387}]

[JavaScript Error: "TypeError: trackedBy is undefined" {file: "chrome://zotero/content/xpcom/cookieSandbox.js" line: 387}]

[JavaScript Error: "TypeError: trackedBy is undefined" {file: "chrome://zotero/content/xpcom/cookieSandbox.js" line: 387}]

version => 6.0.9, platform => MacIntel, oscpu => Intel Mac OS X 10.16, locale => zh-CN, appName => Zotero, appVersion => 6.0.9, extensions => Zotero Word for Mac Integration (6.0.2.SA.6.0.9, extension), ZotFile (5.1.1, extension), Zotero LibreOffice Integration (6.0.0.SA.6.0.9, extension, disabled)

adamsmith

Which URL(s) where you are expecting a PDF?

mannixwang

Thanks for your reply.
Basically, I have tested several URLs, which I have official subscription through university.
For common seen publishers:
ScienceDirect: Snapshot No PDF No
Springer: Snapshot No PDF No
Nature: Snapshot Yes PDF No
Wiley: Snapshot Yes PDF No
But it is interesting, for some Chinese domestic journals, like
"电化学/Journal of Electrochemistry" by Xiamen University
URL：http://electrochem.xmu.edu.cn/CN/10.13208/j.electrochem.211221
Zotero works fine, both of snapshot and PDF automatically downloaded

dstillman

Can you provide an example URL from Nature you're saving from (as you see it in your browser — if you like, you can 'x' out your institution if it appears there) as well as a Debug ID from Zotero for a save attempt where the PDF isn't saved?

mannixwang

Here is a demo paper:
URL: https://www.nature.com/articles/s41586-022-04813-y
title: Turbulent cold flows gave birth to the first quasars
Debug ID: 1468038580
Thank you so much!

dstillman

That’s not a Debug ID. Follow my link for instructions.

mannixwang

Sorry for that
Debug ID from Zotero is：D1596236276
Debug ID from Safari Zotero Connector is：D1829746035

dstillman

Not sure if it will help, but can you install the Zotero beta and provide another Debug ID from that if the problem still occurs?

You can switch back to the release version after trying if you want — no need to stay on the beta if you don't want to.

mannixwang

This problem still occurs with Zotero beta
Debug ID D161499225
I also tried it on my old windows laptop, there is no such problem.

dstillman

Can you provide a Debug ID from the Windows laptop for it working?

mannixwang

Here is the Debug ID from Windows laptop：D1186844627

dstillman

So unfortunately, due to technical limitations in Safari, the Zotero Connector for Safari just isn't able to save gated PDFs on as many sites as it can in other browsers — basically, sites that have more aggressive anti-bot measures. Hopefully this will improve in the future, but for now, for sites where this fails, you'd need to use Firefox, Chrome, or Edge.