Vertical white bar in Google Docs

dstillman

This discussion was created from comments split from: Zotero showing on google docs but not working.

kcoder

I am experiencing a similar problem. Zotero is available in my Google doc, but when I click on it to add a citation, the only thing displayed is a vertical white bar. What can I do to make Zotero work in my Google Docs? I am using Chrome as my browser.

dstillman

Can you take a screenshot of what you're seeing, upload it somewhere (e.g., Dropbox or Google Drive), and provide a link here?

You should also try with all other browser extensions disabled.

If it's still not working after that, can you also provide a Debug ID from the Zotero Connector for 1) loading Google Docs and 2) clicking on the Zotero menu?

kcoder

Here is a link to the screenshot:
https://docs.google.com/document/d/1HQqbZ2sgYvgJ0XxiBxRH6j4rNopu4ll7e5dGhxZT0sU/edit?usp=sharing

dstillman

See the rest of my message.

kcoder

D356174759

dstillman

That's from Zotero, not the Zotero Connector. And you didn't say whether you've tried with all other browser extensions disabled.

kcoder

Thank you for your help! I used the Zotero connector and disabled the other browser extensions and now it is working!

dstillman

You can try re-enabling the ones you had, one by one, and see if you can identify what broke it. Be sure to reload Google Docs after each change.