Error message when trying to cite sources in word after installing Zotero

I have followed the trouble shooting guide, restarted my computer and both word and Zotero many times, along with uninstalling and reinstalling Zotero. My error message:
"Microsoft word"
"Word could not communicate with Zotero. Please ensure Zotero is running and try again. If this problem persists, see"

I have logged in, am logged in right now. I can save searches to Zotero but when I am trying to place the citation, this error keeps occurring. Any help will be GREATLY appreciated. I don't want to use EndNote (it is so confusing) so Zotero is my best bet to keep me moving forward with my research. Thank you.
M. Hoffer
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