Unable to Sync

brunogalizia
Hello everyone,

i am trying to sync my Zotero databse, but it doesn't work.
As I try to acces to my account from desktop app, the message "Requested timed out" appears after a while.

Could you please help me?
  • dstillman
    Can you provide a Debug ID for Zotero startup through the initial sync attempt, using the "Restart with Logging Enabled…" option?
  • brunogalizia
    It gives me an error too after submitting the error.
    Anyway, I can copy and paste it here, hope it doesn't bother you:

    "
    [JavaScript Error: "API key not set"]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "Request timed out"]

    [JavaScript Error: "Request timed out"]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "Request timed out"]

    [JavaScript Error: "Request timed out"]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "API key not set"]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    [JavaScript Error: "Request timed out"]

    [JavaScript Error: "Request timed out after 15000 ms"]

    [JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

    [JavaScript Error: "WebSocket connection closed: 1006 "]

    version => 6.0.7, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => it-IT, appName => Zotero, appVersion => 6.0.7, extensions => Zotero LibreOffice Integration (6.0.0.SA.6.0.7, extension), Zotero Word for Windows Integration (6.0.0.SA.6.0.7, extension)

    (3)(+0068287): WebSocket error

    (1)(+0000001): WebSocket connection closed: 1006

    (3)(+0000000): Delaying 10000 ms

    (3)(+0001747): Notifier.trigger('start', 'sync', []) called [observers: 3]

    (3)(+0000004): Stopping full-text content processor

    (3)(+0000002): Getting Zotero sync password

    (1)(+0000006): Error: API key not set

    (3)(+0000006): Done syncing

    (3)(+0000001): Notifier.trigger('finish', 'sync', []) called [observers: 3]

    (3)(+0000411): Scheduling next feed update

    (4)(+0000000): SELECT ( CASE WHEN lastCheck IS NULL THEN 0 ELSE strftime('%s', lastCheck) + refreshInterval * 60 - strftime('%s', 'now') END ) AS nextCheck FROM feeds WHERE refreshInterval IS NOT NULL ORDER BY nextCheck ASC LIMIT 1

    (3)(+0000005): No feeds with auto-update

    (4)(+0000005): SELECT libraryID AS id FROM feeds WHERE refreshInterval IS NOT NULL AND ( lastCheck IS NULL OR (julianday(lastCheck, 'utc') + (refreshInterval/1440.0) - julianday('now', 'utc')) <= 0 )

    (3)(+0000003): Feed update already in progress

    (3)(+0000007): Running update for feeds:

    (3)(+0000000): All feed updates done

    (3)(+0000003): Scheduling next feed update

    (4)(+0000001): SELECT ( CASE WHEN lastCheck IS NULL THEN 0 ELSE strftime('%s', lastCheck) + refreshInterval * 60 - strftime('%s', 'now') END ) AS nextCheck FROM feeds WHERE refreshInterval IS NOT NULL ORDER BY nextCheck ASC LIMIT 1

    (3)(+0000005): No feeds with auto-update

    (3)(+0002931): [ConcurrentCaller] Running function (0/4 running, 0 queued)

    (3)(+0000002): HTTP POST "{"username":"brunogalizia","password":"********","name":"Automatic Zotero Client Key","access":{"user":{"library":true,"notes":true,"write":true,"files":true},"groups":{"all":{"library":true,"write":true}}}}" to https://api.zotero.org/keys

    (3)(+0004871): Getting Zotero sync password

    (3)(+0000003): Connecting to streaming server at wss://stream.zotero.org/

    (3)(+0020015): WebSocket error

    (1)(+0000001): WebSocket connection closed: 1006

    (3)(+0000000): Delaying 15000 ms

    (3)(+0005136): [ConcurrentCaller] Error in function (0/4, 0 in queue)

    (1)(+0000005): Error: Request timed out Error: Request timed out Zotero.HTTP</this.TimeoutException@chrome://zotero/content/xpcom/http.js:91:18 Zotero.HTTP</this._requestInternal/xmlhttp.ontimeout@chrome://zotero/content/xpcom/http.js:395:23 From previous event: oncommand@chrome://zotero/content/preferences/preferences.xul:1:1

    (3)(+0000008): [ConcurrentCaller] All tasks are done

    (1)(+0000000): HTTP POST https://api.zotero.org/keys failed with status code 0

    (2)(+0000001): Channel status was 2152398850

    (3)(+0000010): Alert: Request timed out

    (3)(+0003368): itemTree.render(). Displaying Item Tree

    (3)(+0003716): Submitting debug output

    (1)(+0015057): Error: Request timed out after 15000 ms Error: Request timed out after 15000 ms Zotero.HTTP</this.TimeoutException@chrome://zotero/content/xpcom/http.js:91:18 Zotero.HTTP</this._requestInternal/xmlhttp.ontimeout@chrome://zotero/content/xpcom/http.js:395:23 From previous event: submit@chrome://zotero/content/standalone/standalone.js:733:12 oncommand@chrome://zotero/content/standalone/standalone.xul:1:1

    (1)(+0001248): HTTP POST https://repo.zotero.org/repo/report?debug=1 failed with status code 0

    (2)(+0000000): Channel status was 2152398850

    (3)(+0006537): WebSocket error

    (1)(+0000001): WebSocket connection closed: 1006
    "
  • dstillman
    All your network connections in Zotero appear to be broken.

    See Connection Error.
  • brunogalizia
    I did it. Thank you, your help was precious.

    For everyone having the same problem as me: if you use a proxy server (for instance, I use my research institute's proxy to get acces to scientific papers), it could interfere with Zotero's connection. So, in order to sync your library, disabling the proxy and connecting to a different wifi should be enough.

    I also tried to change Zotero's proxy option, but it didn'it work out.
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