Verify Server in File Syncing does not work

gahlonh

Report ID: 1043777461

My file syncing does not work under Zotero Preferences -> File Syncing. Here is the error message I get after I hit the 'Verify Server' button: Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsIIOService.newURI]

dstillman

This suggests you're entering an invalid URL.

If you can't figure it out, can you provide a Debug ID for a verification attempt that fails?

gahlonh

Thank you. Here is my Debug ID: D1510573209

dstillman

Can you email the full WebDAV URL you're trying to use to support@zotero.org with a link to this thread?

dstillman

@gahlonh: The URL you sent is the full URL? There's no path?

Shouldn't be necessary, but what if you leave off the ":443" (which is implied for HTTPS)?

If you restart Zotero and try again, does this still happen? Have you made sure there are no spaces around the URL? Are you using a username or password with a ":" or "@"? (Again, shouldn't matter, but just to eliminate variables.) Something is causing Zotero to think you've entered an invalid URL, and that certainly shouldn't happen with just a regular https:// and domain name.

gahlonh

That is the full URL, yes. When I remove the ":443" it now gives this error message:

The WebDAV server did not accept the username and password you entered.

Please check your file sync settings or contact your WebDAV server administrator.

dstillman

That just means what it says. I believe pCloud actually discontinued WebDAV support.

gahlonh

According to the pcloud policy, WebDAV availability is limited for pcloud premium users. We have a pcloud premium account for this reason, so our pcloud premium account should support WebDAV. Do you have any other suggestions I could try? Thanks

dstillman

You'd have to ask pCloud. If it says the server didn't accept your username and password, that's what happened.

gahlonh

Okay, thank you.