Issue with Zotero deactivating and unlinking once shared with a non-Zotero-using colleague

I have seen similar but different posts relating to an issue that I'm having. I'm hoping someone here can help...

I collaborate with colleagues who do not use Zotero. I am the primary author on these documents, some of which are quite bit--one being a thesis. Is there a way that I can share a Word document with my colleagues, enable them to Track Changes and edit a file, without it deactivating Zotero once I receive it back?

To date, whenever one colleague in particular has edited a document, it has come back to me with all Zotero links deactivated. That is, when I mouse over the references, they no longer highlight. And when I click on some Zotero Word plug-in buttons trying to reengage/reconnect Zotero, nothing seems to work. It only starts up as if it were a new document with no existing references.

Any thoughts on how best to address this going forward so I don't lose all references every time we collaborate and so I don't have to migrate the colleague's changes over manually every time? Should I perhaps unlink auto updates? Or delink it before sending and then relink it when receiving it back? Please advise.
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