Trouble Shooting Extension: Zotero is not available

jacobsdorman

I have reinstalled Zotero and its connector but the connector says Zotero is not available.
Before I reinstalled, I got an error message when I tried to use the connector on Chrome. After the reinstall, nothing happens when I do so. When I go to manage extension, I see the following error message:

[JavaScript Error: "Error: Only 0 translators present in cache. Resetting
at Object.init (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:85:20)
at Object.update (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:264:47)
at Object.update (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:102:29)
at async chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:49:6"]

[JavaScript Error: "No frame with id 199 in tab 90."]

[JavaScript Error: "Cannot access a chrome-extension:// URL of different extension"]

[JavaScript Error: "No frame with id 209 in tab 90."]

[JavaScript Error: "No frame with id 210 in tab 90."]

[JavaScript Error: "Cannot access a chrome-extension:// URL of different extension"]

[JavaScript Error: "Cannot access a chrome-extension:// URL of different extension"]

[JavaScript Error: "Cannot access a chrome-extension:// URL of different extension"]

dstillman

See https://www.zotero.org/support/kb/connector_zotero_unavailable

(In general, don't try to quote internal error messages here — just provide a Report ID and the actual user-facing messages you're receiving from Zotero. We'll quote relevant internal error messages when they're relevant. I've updated the thread title.)