communication error

error report 1473120511. I have a document that my adviser used track changes on. It won't communicate with the word plug in even after I disabled track changes. I followed trouble shooting and nothing worked. Now I am in the situation where I have already made a lot of changes to this version of my dissertation draft and now it seems that even if I cut and paste it into a new document I will not be able to use zotero to manage the citations. Is my only choice to ditch my changes or not use zotero? Help?

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