Sorry, we just can't help you if you don't take the time to provide the information we ask for. See the linked page, which is very clear about the two things we need to start.
You're welcome to post in your native language if it's not English, but there's no way we can help you with what you've said so far.
https://www.zotero.org/support/reporting_problems
You're welcome to post in your native language if it's not English, but there's no way we can help you with what you've said so far.