Citation reset

Hello everyone,

I’m a new user of Zotero, and I'm facing a problem where the number of new citations added keeps resetting to one after I reopen the document, even though I already have 19. It basically resets and doesn't recognize the citations added before. I’m using the Nature style and working in Word with the type of the document (.odt). I would like to know if there is any solution for this since the only solution I found is to start the citations again from the beginning.

Thanks for your time
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