ID:1508838410 - Error report and trojan ?

Jih.

This is not a zotero problem but zotero related (it happens each time I open Zotero)

1. My antivirus software (Bitdefender) warns me that a threat has been blocked
(The file ...\39B69L5N\Glossary.html=>(JAVASCRIPT-COMPILATION) is infected with Trojan.Script.GenericKDZ.11800 and was moved to quarantine. It is recommended that you run a System Scan to make sure your system is clean.)

2. Zotero shows up an error message "access denied"


I already took the following steps:

*With Zotero:
- Searching in the search bar for the folder (it doesn't appear)
- Searching in Windows (Windows 10 btw) for the folder, deleting it than emptying the trash
- Searching in Zotero for glossary.html (no return)
- Syncing again
- Reinstalling Zotero


* With Bitdefender
- quarantined the file
- run complete scan
* With Windows Defender
- run complete scan (no threat found)

And the problem keeps reoccuring.

Again, I'm aware that Zotero is not the cause, and I tried to eliminate both on my computer and online the source (not sure I did, and not sure it originates there).

Anyone has any thought or (even better :) solution?

Thanks!

Jih.

dstillman

It looks like you found and deleted the item, but pasting the 8-character folder name (39B69L5N) into the Zotero search bar in All Fields & Tags mode would've found the item.

Jih.

At first I couldn't find it that way. But last try I did the search before choosing an action in my antivirus (I feel silly for not starting there) and found it, deleted it, emptied the trash, synced, and ran a quick scan, then reboot...

This time when I opened Zotero, my antivirus didn't react.

So it seems to be resolved :) Thanks!