Report ID: 1747995925
Zotero chrome extension is not saving a PDF file. There is a big red 'X'. I'm not sure where to start in fixing this.
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dstillmanCan you provide the URL in question and a Debug ID from Zotero (not the Zotero Connector) for a save attempt that fails?
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whitneyfikstadD1689666626
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whitneyfikstadhttps://reader.elsevier.com/reader/sd/pii/S014521341730008X?token=2CBCC863CA6E2728CCC20333676296D8AA7C643C2C3261439C0F83A93480777A3FCC788DC371D4C436C241A49D2AD290&originRegion=us-east-1&originCreation=20220513063009
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dstillmanedited May 13, 2022Oh, you can't save from there — that's just Elsevier's online PDF reader. You always want to save to Zotero from the actual article page.
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whitneyfikstadI thought I was doing it the same way as always. Maybe I need a reset. Thanks for the help!