Do you have the Zotero Connector installed in your browser?
Can you take a screenshot of where you're looking, upload it somewhere (e.g., Dropbox or Google Drive), and provide a link here, along with a Debug ID from the Zotero Connector for reloading Google Docs?
Can you take a screenshot of where you're looking, upload it somewhere (e.g., Dropbox or Google Drive), and provide a link here, along with a Debug ID from the Zotero Connector for reloading Google Docs?