Syncing problem

aamirmukadam
AM unable to sync getting the error itemID 'undefined' not an integer in Zotero.Item.addRelatedItem(), Error ID 1911413584
Please advise, I have to also say while zotero rocks it has quite a few random syncing and word plugin issues
Thanks
Aamir
  • aamirmukadam
    Me again, have checked the suer name and password in the preferences and they are all correct, am also not using a proxy server curently.
  • dstillman
    Could you generate debug output for the sync attempt from the Advanced pane of the Zotero prefs, submit it to the server, and post the Debug ID here? Thanks.
  • aamirmukadam
    D645509714.
    Thanks
  • dstillman
    You need to enable debug logging, perform a sync, and then submit the output.
  • aamirmukadam
    Ah, i thought I did that the last time. I get a notepad document thats too long to be posted on the forum. The Debug ID is D1661923152.

    Does this help?

    Thanks
    Aamir
  • dstillman
    We'll look into this, but performing a Full Sync from the Sync->Reset pane of the Zotero prefs might fix it.
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