Word doesn't see Zotero

Report ID: 189030749
Hello, I'm experiencing the problems with Zotero - the Zotero plugin disappeared from Word about 10 days ago. When I reinstalled Zotero, it appered again, but then after a week disappered again. I tried to reinstall it again and again, but i doesn't work. I go to Add-ins in Zotero and there's a button "Disable", I restart it and it shows than Zotero will connect Word after restart, but it doesn't work. Zotero.dotm is empty and when I try to download it, it is still empty, even if I turn on the content in the security device. What should I do?
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