OneDrive causing error

wonblee
I've been redirected from https://www.zotero.org/support/kb/debugging_broken_documents.
It's OneDrive for Windows. The same file works fine with JurisM locally.
Where do I go from here?
  • dstillman
    Make sure there are no spaces from the path and filename.

    There's no difference here between Zotero and Juris-M. It's just an intermittent problem, and one we've never been able to reproduce, but removing spaces almost always fixes it.
  • wonblee
    Yes, that definitely fixed the problem. Thanks.

    But I wonder, for the past.. I don't know.. almost a decade that I've been using Zotero, never ran into this problem. Why now all of a sudden? Is this on the developers' things-to-fix list?
    Leaving no space in the file name is doable but very inconvenient.
  • dstillman
    edited April 1, 2022
    We've never been able to reproduce it ourselves, so all we can really say is that when people experience this it's usually fixed by removing spaces or not storing documents in OneDrive.
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