PDF metadata retrieval not working

This discussion was created from comments split from: Progress window stuck during PDF metadata retrieval.
  • Hello all, I have suddenly begun having the same issue. I already attempted resetting my translators from the advanced -> files and folders pane of Zotero preferences, but still not working.

    When I click and drag several PDFs into a Zotero folder, all the PDFs appear there, but the metadata retrieval gets stuck, and no actual citations are generated for the PDFs.

    Debug ID: D409561989

    Thank you for any help you can provide!
  • The upstream service used to resolve DOIs is down. They're aware of the problem and are working on fixing it. It will start working again once their service is restored.

This discussion has been closed.