can not add a bibliography

Hi I 've encountred a problem that remains unresolved.
Either in a new empty or in an existing document, i can add citations, but when i tried to add an bibliography it says somehing like"undating goes wrong". Can you helo me?

I've updated my zotero but it doesn't work.
  • Can you provide a Report ID?
  • thanks it is 807809913
  • [JavaScript Error: "The operation couldn't be completed. (OSStatus error -1708.) @[setTextRaw:field.m:469]" {file: "file:///Applications/" line: 264}]
    If you change the language of Word to English, does the problem go away?
  • Yes, it works! That's amazing! But could you tell why? I have been using it for years and the bug happened inadvertently.
  • We've seen this issue before but unfortunately are unable to reproduce it ourselves. For some Chinese users the only workaround we have is to switch Word to English.
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