Unable to sync

zdvfsadb · March 21, 2022

Dear developer, I have met problems with sync.

The details are listed as follow.

ID: 1762830784/1002869976

[JavaScript Error: "Request timed out after 120000 ms"]

[JavaScript Error: "Request timed out after 120000 ms"]

[JavaScript Error: "Request timed out after 120000 ms"]

version => 6.0, platform => MacIntel, oscpu => Intel Mac OS X 10.16, locale => en-US, appName => Zotero, appVersion => 6.0, extensions => Sci-Hub Plugin for Zotero (1.4.2, extension), ZotFile (5.1.0, extension), Zotero LibreOffice Integration (5.0.25.SA.6.0, extension), Zotero Word for Mac Integration (5.0.39.SA.6.0, extension)

Thank you for your help!

dstillman · March 21, 2022

(The other thread was about iOS.)

Can you provide a Debug ID (different from a Report ID) for a sync that fails?

zdvfsadb · March 21, 2022

D111983995

zdvfsadb · March 21, 2022

I try to reset sync, and things seems to be worse...LOL

dstillman · March 21, 2022

No, we need a Debug ID that actually shows the sync attempt. This doesn't show anything happening. (And we only need the ID here, not the output.)

zdvfsadb · March 21, 2022

Okay, i will recollect and send, thank you!

zdvfsadb · March 21, 2022

D155711568, what about this time?

zdvfsadb · March 21, 2022

I have solved the problem. By deleting app and its related folder, then re-install and set sync. Thank you @dstillman !

jadlers · March 21, 2022

I'm having the same problem, here's my Report ID: 1190663709

zdvfsadb · March 21, 2022

Opps, old docs can sync normally. Newly added ones can not.

[error output removed — D.S.]

zdvfsadb · March 21, 2022

Debug ID : D1782800507

dstillman · March 23, 2022

Are you still seeing this, or did it resolve itself?