Upgrade Storage[URGENT] Error inserting citation into existing footnote after update
Report ID: 696456032
I updated Zotero.
Now when I try to insert a citation into a footnote in an existing document, it says 'Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?'. It does not matter whether the footnote already contains a citation or not. The document does not contain a bibliography.
The same message appears if I try to switch to a different bibliography style (in the existing document). It also happens if I copy the content of the document into a new one and try to add a citation to a footnote there.
It does not happen in a new document. It also does not seem to happen if I delete all footnotes except for the very first one in the existing document - then I can also change bibliography style.
Steps to reproduce:
1. Open a document that I've been working on for weeks without experiencing problems.
2. Put the cursor at the end of an existing footnote.
3. Click Add/Edit citation.
4. Choose the reference I'd like to insert.
5. Click enter.
6. Error message appears.
I should add that this is extremely urgent (my final deadline for submitting my PhD dissertation is in a few days and I've relied on Zotero extensively in the past 4 years working on it). I hope I'm describing the issue accurately. Thanks in advance for any help.
I updated Zotero.
Now when I try to insert a citation into a footnote in an existing document, it says 'Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?'. It does not matter whether the footnote already contains a citation or not. The document does not contain a bibliography.
The same message appears if I try to switch to a different bibliography style (in the existing document). It also happens if I copy the content of the document into a new one and try to add a citation to a footnote there.
It does not happen in a new document. It also does not seem to happen if I delete all footnotes except for the very first one in the existing document - then I can also change bibliography style.
Steps to reproduce:
1. Open a document that I've been working on for weeks without experiencing problems.
2. Put the cursor at the end of an existing footnote.
3. Click Add/Edit citation.
4. Choose the reference I'd like to insert.
5. Click enter.
6. Error message appears.
I should add that this is extremely urgent (my final deadline for submitting my PhD dissertation is in a few days and I've relied on Zotero extensively in the past 4 years working on it). I hope I'm describing the issue accurately. Thanks in advance for any help.
This discussion has been closed.
SergioPiresBras sent an excerpt and the error could be reproduced. He received a reply saying that the error would be fixed. I can send an excerpt if needed.
If fixing the error is likely to take more than a few hours, could you please suggest a way to downgrade to the previous version? Would that cause any problem with the online syncing of the database? My life is going to turn into a nightmare in the next days if I can't use Zotero properly, so I'm begging you. Thank you very much in advance.
Experiencing the same error, Mac OS 11.5.1, latest version of Word.
Proper to that I got an error message saying that Zotero required 11.4