Upgrade StorageZotero not synching some pdfs and giving blank error
Some files that I add on my first computer are not downloaded in my second one. It happens only with some files, while the rest synchronizes. If I try to open them I get a blank error.
Also, if I add the file manually and link it to the reference in Zotero, the file gets cancelled immediately from the folder when I try to open it from zotero or synchronise again and I get the same error.
I use pCloud as WebDav (I have enough storage and the file appears on pCloud) and Zotero on Windows 10.
Report ID: 1052768883
Error report:
[JavaScript Error: "Win error 5 during operation removeEmptyDir on file C:\Users\gravaioli\Zotero\storage\VHQKPZ4Q (Access is denied.
)" {file: "(unknown module)" line: 0}]
[JavaScript Error: "Download request 1/9RL3N5A2 failed"]
[JavaScript Error: "Win error 32 during operation removeEmptyDir on file C:\Users\gravaioli\Zotero\storage\9RL3N5A2 (The process cannot access the file because it is being used by another process.
)" {file: "(unknown module)" line: 0}]
version => 5.0.96.3, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-GB, appName => Zotero, appVersion => 5.0.96.3, extensions => Zotero LibreOffice Integration (5.0.25.SA.5.0.96.3, extension), Zotero Word for Windows Integration (5.0.19.SA.5.0.96.3, extension)
Also, if I add the file manually and link it to the reference in Zotero, the file gets cancelled immediately from the folder when I try to open it from zotero or synchronise again and I get the same error.
I use pCloud as WebDav (I have enough storage and the file appears on pCloud) and Zotero on Windows 10.
Report ID: 1052768883
Error report:
[JavaScript Error: "Win error 5 during operation removeEmptyDir on file C:\Users\gravaioli\Zotero\storage\VHQKPZ4Q (Access is denied.
)" {file: "(unknown module)" line: 0}]
[JavaScript Error: "Download request 1/9RL3N5A2 failed"]
[JavaScript Error: "Win error 32 during operation removeEmptyDir on file C:\Users\gravaioli\Zotero\storage\9RL3N5A2 (The process cannot access the file because it is being used by another process.
)" {file: "(unknown module)" line: 0}]
version => 5.0.96.3, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-GB, appName => Zotero, appVersion => 5.0.96.3, extensions => Zotero LibreOffice Integration (5.0.25.SA.5.0.96.3, extension), Zotero Word for Windows Integration (5.0.19.SA.5.0.96.3, extension)
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dstillmanThat's likely a permissions problem — it's not a problem in Zotero itself. Make sure that you have full read and write access to the Zotero data directory, and make sure security software isn't interfering. (Also make sure you don't have files open on your computer that were modified elsewhere and need to be redownloaded.) What do you mean by "a blank error"?