Zotero on Word Desktop App Syncing issues to OneDrive

HollySeglah

Hi there,

I am having an issue with inputting and then saving citations on a shared word doc on desktop.

I currently use live word docs with collaborators and when adding citations, it takes a very long time to add and they does not save to Onedrive.

Even with autosave on word desktop, after adding citations it fails to save and link with the shared document, and subsequently, the changes made by others accessing the live word doc on either word desktop app or on browser via Onedrive.

For example, after an hour of inputting citations, no one else can see them when in the shared doc as my version, though live, will not update or save.

I have looked at similar threads and was just wondering if there is a work around this?

Is this even a Zotero issue or is it an issue with the company Onedrive?

Any help or guidance would be greatly appreciated. Thank you.

Report ID: 600119287

adomasven

From the testing we have done ourselves collaborative editing with Zotero in Word via OneDrive should work - other collaborators should see citations added via Zotero. We didn't test this very thoroughly though, since our plugin was designed way before Word added this feature and it's support is accidental and depends entirely on Microsoft's ability to properly sync the document while it is being edited by multiple users. We'll do much more thorough testing once Microsoft adds the necessary features that will allow us to create a plugin for Word Online.

There's limited troubleshooting we can provide here. Your best bet is to try in a new document with a single other collaborator. Try to insert some test citations and check if the other person sees them. If they do, there's likely something wrong with your original document and you might be able to get the citations to sync if you copy and paste the contents of the document into a new one.

HollySeglah

Thank you so much for your assistance and time!