Incompatabilty with Microsoft 365 Enterprise

leethill

My admin just pushed a Microsoft 365 Enterprise update and the Zotero add-in no longer appears in the Word toolbar. I followed all the trouble-shooting tips here (https://www.zotero.org/support/word_processor_plugin_troubleshooting), but the issue persists.

dstillman

Can you say what exactly you tried and what happened at each step? Does the plugin appear in Templates and Add-ins, and is it checked?

leethill

The plugin appears in Templates and Add-ins as "Active" (no check-box with Microsoft 365 Enterprise update)

These are the steps I took:

1) Made sure “Zotero for Windows Integration” is enabled via the Cite pane of the Zotero preferences

2) Made sure Zotero.dotm is present and active in “Word Add-ins”

3) Made sure that “Require Application Add-ins to be signed by Trusted Publisher” and “Disable all Application Add-ins” are unchecked under “Add-ins”

4) Confirmed that a copy of the Zotero.dotm file is in the Word Startup folder

dstillman

The plugin appears in Templates and Add-ins as "Active" (no check-box with Microsoft 365 Enterprise update)

Can you take a screenshot of that, upload it somewhere (e.g., Dropbox or Google Drive), and provide a link here? You're saying that dialog has changed and doesn't have checkboxes for you now? I don't believe we've ever seen that.

If the Zotero tab is still not present after these steps, go back into the Trust Center Settings, open the “Macro Settings” pane, and select “Disable all macros with notification”. Restart Word and see if you get a notification asking for macro permissions.

Did you do this?

If you don't get a notification when you do that, I suspect you'll need to talk to your admin. They might be limiting what templates can be loaded via policy.

warguelles

Just in case it could be helpful.

We have Microsoft 365 Enterprise also, and the Zotero add-on works fine. Version 2112 (compilation 14729.20260)