zotero citations stuck "updating" in google docs


Help!

Sometimes when I add a citation it gets stuck "updating." I am working in google docs on Chrome (but same thing happens in Safari). It happens most of the time but not all of the time. Sometimes it will happen and I will retry and the citation will enter correctly. But usually it reverts to updating shortly after and seems stuck. Is not unique to the document as it happens to other google docs. Does not seem related to length of document because happens in both short and long documents. Restarting something--zotero or chrome or computer--seems to briefly fix it, but it always returns.

Using a MAC running Catalina 10.15.7
Google Chrome Version 97.0.4692.71
Zotero 5.0.97-beta.63+035aac30f (but it was happening in the non-beta version; I updated to beta to try and fix it)
debugging output: D1065123378

  • Could you produce a Debug ID from the Zotero Connector for when it gets stuck with {Updating}?
  • I thought I did that. Is that a wrong id?
  • i did it again... D152539409
  • Sorry, we are aware of the issue but currently unable to reproduce it ourselves. In the meantime you can work with Firefox where multiple users are reporting it works fine. We'll update when we have the issue fixed.
Sign In or Register to comment.